Your privacy matters to us. This Privacy Policy explains what personal data phwi collects, how we use it, and the rights you have as a user based in the Philippines. Please read this page carefully before registering an account.
Last updated: 2025. Applies to all users accessing phwi from the Philippines.
When you register and use phwi, we collect certain personal information necessary to operate your account and comply with applicable Philippine regulations. This includes your full name, date of birth, email address, mobile number, and payment details such as your preferred local payment method and transaction history. We also collect technical data automatically when you access the platform — including your IP address, device type, browser version, and session activity logs. This technical data helps us detect fraud, maintain platform security, and improve the overall user experience. If you contact our support team, we may also retain records of that correspondence. We do not collect sensitive personal information beyond what is strictly required for account verification and regulatory compliance.
The personal data we collect is used primarily to create and manage your phwi account, process deposits and withdrawals in Philippine pesos, and verify your identity as required under applicable laws. We also use your data to personalise your experience on the platform, send you important account notifications, and provide customer support when you need it. Where you have opted in, we may send you updates about new games, promotions, or platform features — you can withdraw this consent at any time through your account settings. We use technical and behavioural data to monitor for suspicious activity, prevent fraud, and ensure the platform remains fair for all users. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
phwi shares your personal data only with trusted service providers who help us operate the platform — such as payment processors, identity verification partners, and cloud infrastructure providers. All third-party partners are contractually required to handle your data securely and only for the specific purpose for which it was shared. We may also disclose your information to regulatory authorities or law enforcement agencies in the Philippines if required by law or in response to a valid legal request. We do not transfer your personal data outside the Philippines unless adequate data protection safeguards are in place. Any such international transfer will be conducted in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by law or legitimate business purposes. Once data is no longer needed, it is securely deleted or anonymised in accordance with our internal data retention schedule. phwi uses industry-standard security measures — including encryption, access controls, and regular security audits — to protect your personal information from unauthorised access, disclosure, or loss. While we take every reasonable precaution, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password for your account. If you suspect any unauthorised access to your account, please contact us immediately.
As a user based in the Philippines, you have specific rights under the Data Privacy Act of 2012 (Republic Act No. 10173) with respect to your personal information held by phwi. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal data we hold about you, and the right to correct any inaccurate or outdated information in your account. You may also request the deletion or blocking of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, you may reach out to us through the contact details provided on our platform. We will respond to all verified data privacy requests within a reasonable timeframe as required by applicable law.
phwi uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and analyse how users interact with the platform. Essential cookies are required for the platform to function correctly and cannot be disabled. Optional analytics cookies help us understand which features are most useful so we can continue improving the experience for Filipino players. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect how some parts of the platform work. We do not use cookies to serve third-party advertising or to track your activity across other websites. Our use of cookies is limited strictly to improving your experience on phwi and maintaining platform security.
We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine laws and regulations. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you through your registered email address or an in-platform notice. Your continued use of phwi after any changes have been posted constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact us to close your account. We encourage you to review this page periodically to stay informed about how we protect your personal data. For any questions about this policy, please visit our FAQ page or review our Terms and Conditions for further context.
All personal data is protected with industry-standard encryption and access controls at every layer of our platform.
We fully respect your rights under the Philippine Data Privacy Act of 2012, including access, correction, and deletion requests.
We never sell, rent, or trade your personal information to third parties for marketing or any other commercial purpose.
Data handling practices are aligned with Philippine law and designed specifically for users accessing phwi from the Philippines.
You can manage optional cookies through your browser settings. We only use cookies to improve your experience and platform security.
Any material changes to this policy are communicated clearly, so you always know exactly how your data is being handled.